Common Questions When Considering CanadaEast Classifieds
If you can’t find your ad, there are a few possible explanations:
If you still can’t find your ad after exploring these possibilities, please email us or call 1-800-561-7166.
Check the resolution of your photo. To do this, right-click on the file, click “properties,” and select the “Details” tab in the window that appears. If the photo resolution is below generally accepted standards (72 dpi), you should consider uploading a higher quality photo.
CanadaEast reserves the right to reject any ads deemed inappropriate for publication. If your ad has been rejected, the email notification you received from CanadaEast should provide a clear explanation. If you have any questions or concerns not fully addressed by this email, please contact us at 1-800-561-7166 or email email@example.com.
Your CanadaEast account allows you to track and manage your ads. You can view, make changes or renew your ads through your classifieds account.
A Verified Vendor is a vendor that has been vetted by CanadaEast staff. The purpose of vendor verification is to create a more secure online marketplace.
Follow these steps to place an ad:
From the main page (canadaeast.com), click the “Place an ad” button in the upper-right corner of the page.
On the following page, choose an ad category by clicking one of the category buttons, then choose a classification from the pop-up list that appears.
On the following page, fill in the ad details, upload any applicable photos, and choose the region you would like to target with your ad.
On the following page, select desired ad enhancements. (You may preview the enhancements before you proceed.)
On the following page, select your ad’s start date.
On the following page, confirm your account details and payment information (if applicable).
Here are a few things to consider when creating your ad:
Choosing the right category is very important for users to find your ad. If you don’t know the category your ad should be placed in, try the following:
Ad Details: Make sure your ad is descriptive and clearly worded, so readers know exactly what it is you’re advertising. If you’re selling an item, include details such as the item’s condition, make and model, as well as any warranties, accessories, and extras that may be included.
Pricing: Make sure your asking price is in line with other comparable items. Research prices for similar items in the marketplace: price is often the thing that makes or breaks a deal.
Contact Info: Make sure to include your contact information (phone, email), so potential buyers know how to reach you. Always be sure to double-check the accuracy of this info before posting your ad.
Photos: Adding photos to your ad greatly enhances its effectiveness. You can upload up to 10 photos for free. (Note: Always make sure to always use high-quality photos in your ads. For more information on photo quality, see “The photo in my ad does not look right.”)see “The photo in my ad does not look right.”)
If you need to renew your ad to get results, use the renewal process as an opportunity to refresh your ad. Change your header, ad details, photos, and pricing (if applicable). This may help get the attention of readers who may have overlooked your ad before.
You will need to create an account before you can place an ad on canadaeast.com. You can start creating your first ad without creating an account, but you will prompted to create one before the ad is finalized.
Once your ad has been submitted, you will receive an email confirming the details of your order. The ad will begin publishing on the selected start date. When this happens, you will receive another email letting you know your ad has been placed. If you have chosen the current date as the start date, your ad will be visible on CanadaEast within a couple of minutes. You can manage all submitted ads through your account page by signing into your account at canadaeast.adperfect.com.
If you don’t receive an email from Canadaeast within 30 minutes of submitting your ad, please call 1-800-561-7166 or email firstname.lastname@example.org.
Please note: Ads placed through our call center (1-800-561-7166) may take up to one hour before appearing online.
You can make changes to your ad by accessing your account and clicking the “Edit” button next to your ad.
If the changes increase the price of your ad, you will be charged accordingly. Please note, however, that you will not be entitled to a refund if you make changes that decrease the price of your ad. For more information on our refund policy, see “What is your refund/credit process/policy?”.
Access your account, then click the “Edit” button next to your ad. Scroll to the photos section. You can delete a photo by clicking on the trash can icon, edit a photo by clicking on the wrench or add a new photo by clicking the “Select Photos” button. If you are having issues with photo quality, see “The photo in my ad does not look right.”
Access your account and click the “Cancel” button next to your ad. Please be advised ads are non-refundable after they have been published. For more information on our refund policy, see “What is your refund/credit process/policy?”
To renew an ad that has expired, sign in to your account and click the “renew” button next to the ad.
First, you should consider the content of your ad. For tips on how to write an effective ad, see “Tips for Writing an Effective Ad.”
We also offer various tools to help your ad stand out on CanadaEast. For example, you can enhance your ad with colour backgrounds, borders, and text enhancements. You can also purchase a Featured Ad, which provides a great look and premium placement on the classifieds home page, or a Sponsored Ad, which gives your ad a standout appearance and preferential placement in search results.
Although most of the ads published on canadaeast.com are free, ads for pets and ads featuring any kind of enhancements will require payment before they can be published.
If your ad requires payment, you can pay online with a credit card. We accept VISA, Mastercard, and AMEX only. We do not accept any other form of payment online. For payments with cash or debit card, please visit our office or contact a rep to place your ad at 1-800-561-7166. Note: For security purposes, we do not accept credit cards submitted via email.
We do not store any credit card details on canadaeast.com. Therefore, you will need to provide credit card information any time there is a charge.
Your credit card may have been declined for one of the following reasons:
If your credit card continues to be declined, please check with your bank before giving us a call.
We accept credit cards online (VISA, Mastercard, AMEX) only. We do not accept debit credit cards.
Our classifieds self-serve system gives you control of your ad and access to make sure that your ad information is complete and accurate. Because of this, we do not issue refunds for ads placed online. Once your ad is placed, it goes online on the web date selected and immediately generates exposure to our web visitors.
We do not issue refunds or credits on ads for the following reasons:
CanadaEast will make good if there has been an error with a booking made by your Brunswick News representative or due to a system failure. Should you experience either one of these issues while placing your booking, contact us at 1-800-561-7166 or email us.
Banner Advertising: “Big Box” and “Leaderboard” advertising space is available on the CanadaEast home page and under all category listings.
Automated Feeds Service: We offer Feed Services, which update CanadaEast listings automatically through a daily check of specified content available on your website.
Print Advertising Packages: We also strive to empower advertisers by giving them the opportunity to advertise both online and in print. No one can deny the power of online media, but the fact of the matter is that not all buyers and sellers in New Brunswick are online. Online-only advertising misses key demographics in New Brunswick, so we also give advertisers the ability to advertise in Brunswick News publications throughout the province and reach up to 115,000 households they may not reach otherwise. Special print rates are available for businesses in select Employment, Automotive, Real Estate and Services classifications. The following table outlines the distribution numbers for all print publications available to you through CanadaEast.
Saint John 33548
If you would like to set up a business account, phone 1-800-561-7166 or email email@example.com with your name, company name, email address, and phone number.
Monday - Friday
8:30 to 5 PM
Saturday - Sunday
210 Crown Street, Saint John, NB E2L 2X7
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